Refund policy
We have a 14-day return policy, which means you have 14 days after purchasing your item in store or online to submit a return. You will be issued a store credit at the depreciated value based on the discounted price of the promotion you received. Not responsible for delayed pick up on online orders . ALL jewelry, purses, any type of accessories along with clearance items are FINAL SALE!
MAX OF 3 RETURNS/EXCHANGES In a rolling 12 month period!
NO EXCEPTIONS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to refuse any items based on unacceptable odors.
To start a return, you can contact us at thebranchofob@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer responsible for shipping cost back to The Branch.
Please ship returns to:
The Branch, LLC
6582 Getwell RD
Southaven, MS 38672
You can always contact us for any return question at thebranchofob@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Store Credit Only
We will notify you once we’ve received and inspected your return. You will receive an email once your credit has been added to your account. We do not issue refunds ONLY credit for a future purchase.
