Refund policy

RETURN POLICY

We want you to love your purchase!

Regular-Priced Merchandise

  • Eligible for store credit or exchange within 14 days of the purchase date.
  • Merchandise must be unworn, unwashed, with original tags attached, and accompanied by your receipt.

Promotional & Sale Merchandise

  • All purchases made using any promotion or discount are FINAL SALE.
  • This includes, but is not limited to:
    • Buy 3, Get 1 Free
    • Buy 2, Get 1 Free
    • Percentage-off promotions
    • Flash sales
    • Clearance or markdown items
    • Any item purchased with a coupon or promotional code

Because promotional pricing is based on the purchase of multiple qualifying items, individual items purchased as part of a promotion are not eligible for return or exchange.

Thank you for supporting The Branch Boutique! We appreciate your understanding and look forward to helping you find styles you’ll love

Not responsible for delayed pick up on online orders .  ALL jewelry, purses, any type of accessories along with clearance items are FINAL SALE!

MAX OF 4 RETURNS/EXCHANGES In a rolling 12 month period!

NO EXCEPTIONS 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We reserve the right to refuse any items based on unacceptable odors. 

To start a return, you can contact us at thebranchofob@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  Customer responsible for shipping cost back to The Branch.

Please ship returns to:

The Branch, LLC

6582 Getwell RD

Southaven, MS 38672

You can always contact us for any return question at thebranchofob@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit Only
We will notify you once we’ve received and inspected your return.  You will receive an email once your credit has been added to your account. We do not issue refunds ONLY credit for a future purchase.